📞 Contacting the Tokyo Electric Power Company (TEPCO) Customer Center - Telephone Numbers Listed by Region

You can contact TEPCO’s Customer Center by telephone to get answers to various questions. The TEPCO telephone number that you need to call will be different depending on the region where you live and the nature of your inquiry.

• If you need to contact TEPCO by telephone, the number that you should call will be different depending on the region where you live and the nature of your inquiry.
• TEPCO has a special designated phone number for inquiries about its new electricity rate plans.
• For current TEPCO customers, your customer number will be required for most inquiries, so please have a meter reading slip at hand when you call.

Calling TEPCO to get your electricity hooked up

Before you move into a new place, you need to contact TEPCO via telephone or fill in their online form so that your electricity will be hooked up and set to go from the day you move in.

With smart meters now nearly universal across Japan, you may not be able to use electricity in your new home right away unless you sign up for electricity prior to moving in. To avoid delays, make sure to contact TEPCO or an alternative electricity provider well in advance.

Required information for setting up your electricity

1. Your address (current and new)
2. Your name (i.e. the name on the contract)
3. TEPCO customer number* (listed on your meter reading slip) - if signing up via telephone, your customer number is not required. Doing so online does require your customer number. If you are a returning TEPCO customer, it is not necessary to make a whole new contract for electricity at your new address*.
4. Moving date/time
5. Payment method (credit card, automatic direct debit/withdrawal)

*only for existing TEPCO customers

Types of inquiries handled by the TEPCO Customer Center

In addition to setting up your electricity, the TEPCO Customer Center also handles inquiries about:

• electricity rates/charges (i.e. general questions)
• changes to contract details (e.g. amperage, name on contract)
• your supply point identification number (required for switching from TEPCO to another electricity provider)
• TEPCO’s required procedures for moving house (starting/stopping your electricity supply)
• future prospects of electrical power (supply and demand, reducing your power consumption)
• other issues involving electricity

The following links provide information on TEPCO’s procedures for moving house, starting or stopping your supply of electricity and/or gas, and changing your amperage.

TEPCO Customer Center: Reception Hours

TEPCO Customer Center reception is open from Monday to Saturday (except holidays) between 9:00-17:00. The Customer Center phone lines tend to be extremely busy, so it can be difficult to get through. It is possible to set up your home electricity service on the TEPCO website instead.

Finding the best time to get through to TEPCO’s Customer Center

It is particularly difficult to get through to TEPCO’s call center on Mondays (all day) or immediately after a holiday, as well as on weekdays between 9:00-10:00, 12:00-13:00, and 16:00-17:00. If it is absolutely necessary for you to contact TEPCO by telephone, try to avoid these times.

*closed on Mondays after holidays that fall on weekends

List of TEPCO telephone numbers (divided by region and the nature of the inquiry)

TEPCO has different telephone numbers for each region, as well as for different types of inquiries. Please use the list below to help find the right contact number for you.

Tokyo: TEPCO telephone numbers

Tokyo (Region 1) Koto-ku、Kuroda-ku、Edogawa-ku、Katsushika-ku、Taito-ku 、Arakawa-ku、Adachi-ku、Shibuya-ku、Setagaya-ku、Shinagawa-ku、Meguro-ku、Ota-ku、Minato-ku (Daiba only)

Tokyo (Region 2) Chiyoda-ku、Chuo-ku、Shinjuku-ku、Toshima-ku、Bunkyo-ku、Itabashi-ku、Kita-ku、Nerima-ku、Suginami-ku、Nakano-ku, Tokyo Prefecture Islands, Minato-ku (excluding Daiba)

Tokyo (Region 3) The rest of Tokyo Prefecture outside the 23 central wards (-ku) and Tokyo Prefecture Islands as listed in Tokyo (Region 1) and Tokyo (Region 2) above

Kanagawa: TEPCO telephone numbers

Kanagawa (Region 1) Kanagawa Prefecture, including all of Kawasaki, Yokohama (excluding Izumi-ku, Totsuka-ku, Sakae-ku, and one area of Minami-ku)

Kanagawa (Region 2) All other regions in Kanagawa Prefecture (apart from those listed above in Kanagawa Region 1)

Saitama: TEPCO telephone numbers

Chiba: TEPCO telephone numbers

Chiba (Region 1): Funabashi, Kamagaya, Ichikawa, Shiroi, Narashino, Yachiyo, Urayasu, Kashiwa, Abiko, Matsudo, Nagareyama, Noda

All other regions of Chiba (not listed above in Chiba Region 1)

Ibaraki: TEPCO telephone numbers

Gunma: TEPCO telephone numbers

Tochigi: TEPCO telephone numbers

Yamanashi: TEPCO telephone numbers

Shizuoka: TEPCO telephone numbers

Telephone numbers for reporting power outages to TEPCO

For inquiries about power outages or power transmission/distribution (electric poles, wires, other equipment) within TEPCO’s region, please contact the TEPCO Power Grid directly.

These numbers are the same across all TEPCO regions.

Aside from contact via telephone, you can also check the TEPCO Power Grid’s website, where information is posted about power outages and power transmission/distribution.

1. Power Outages Information Website (External website: TEPCO
2. Inquiries via Chat (External Website: TEPCO Power Grid)

You can find many alternative electricity providers within TEPCO’s region that may offer cheaper rates
 Click here for cheaper electricity options

Telephone numbers for inquiries about TEPCO’s new electricity rate plans

For inquiries about TEPCO’s new electricity rates since the deregulation of the electric power market in Japan, please call this dedicated telephone number: 0120-995-333. Reception Hours: Monday-Friday 9:00-20:00. Weekends/Holidays 9:00-17:00.

For inquiries about new rate plans (TEPCO) Phone: 0120-995-333
Monday to Friday: 9:00-20:00. Weekends/Holidays: 9:00-17:00

TEPCO procedures that can be handled on the telephone vs. completed online

The TEPCO website contains many forms that can be submitted online to fulfill their necessary procedures. You can check which forms are available online in the table below.

If you need to stop your electricity at your current address and start it up at your new address, you can complete all necessary procedures online by continuing your current TEPCO contract.

However, please be aware that if you do not know your TEPCO customer number (NOTE: it is printed on your meter reading slip), your only choice will be to contact TEPCO by telephone. Obviously your new address (i.e. where you will be moving to) will be required, so be sure to have this ready. If you are moving out of Japan, however, you will not be able to proceed online and will need to phone TEPCO directly.

Changing your name or your amperage cannot be done online. Both require a call to the TEPCO Customer Center.

FAQ (about contacting TEPCO)

Below are several frequently asked questions about contacting TEPCO.

By Trevor Kew

Trevor Kew is a novelist, writer, and Japanese-to-English translator who has spent many years living in Japan and traveling around the country. He joined the Selectra team in July 2022 to write articles that help members of the international community navigate the practical challenges of life in Japan (he wishes such articles had been more available when he first arrived in the country!).