📞 Contacting the Tokyo Electric Power Company (TEPCO) Customer Center - Telephone Numbers Listed by Region

TEPCO: Customer Center for Telephone Inquiries (with Telephone Numbers
TEPCO: Customer Center for Telephone Inquiries (with Telephone Numbers

You can contact TEPCO’s Customer Center by telephone to get answers to various questions. The TEPCO telephone number that you need to call will be different depending on the region where you live and the nature of your inquiry.

  • Selectra Raku Raku Call Center (0120-519-025) can help you with registering and opening a new electricity/gas account within TEPCO’s region. We can also introduce you to alternative electricity and gas providers that offer better terms than TEPCO and then assist you with the necessary contracts.
  • If you need to contact TEPCO by telephone, the number that you should call will be different depending on the region where you live and the nature of your inquiry.
  • TEPCO has a special designated phone number for inquiries about its new electricity rate plans.
  • For current TEPCO customers, your customer number will be required for most inquiries, so please have a meter reading slip at hand when you call.

東京電力エリアへのお引っ越し。電気・ガスの利用お申し込みはこちら  今すぐ電話(0120-013-605)
らくらく窓口の営業時間・ご利用方法についてはこちら

Calling TEPCO to get your electricity hooked up

東京電力カスタマーセンター
Because smart meters are now nearly universal across Japan, you may not be able to use electricity right away if you do not complete the necessary procedures prior to moving into your new house or apartment. Make sure to call the TEPCO Customer Center well in advance.

Before you move into a new place, you need to contact TEPCO via telephone or fill in their online form so that your electricity will be hooked up and set to go from the day you move in.

With smart meters now nearly universal across Japan, you may not be able to use electricity in your new home right away unless you sign up for electricity prior to moving in. To avoid delays, make sure to contact TEPCO or an alternative electricity provider well in advance.

Selectra Raku Raku Call Center (0120-519-025) can help you with registering and opening a new electricity/gas account within TEPCO’s region. We can also introduce you to alternative electricity and gas providers that offer better terms than TEPCO and then assist you with the necessary contracts.

Required information for setting up your electricity

  1. Your address (current and new)
  2. Your name (i.e. the name on the contract)
  3. TEPCO customer number* (listed on your meter reading slip) - if signing up via telephone, your customer number is not required. Doing so online does require your customer number. If you are a returning TEPCO customer, it is not necessary to make a whole new contract for electricity at your new address*.
  4. Moving date/time
  5. Payment method (credit card, automatic direct debit/withdrawal)

*only for existing TEPCO customers

Types of inquiries handled by the TEPCO Customer Center

In addition to setting up your electricity, the TEPCO Customer Center also handles inquiries about:

Selectra Raku Raku Call Center (0120-519-025) can help you with registering and opening a new electricity/gas account within TEPCO’s region. We can also introduce you to alternative electricity and gas providers that offer better terms than TEPCO and then assist you with the necessary contracts.

The following links provide information on TEPCO’s procedures for moving house, starting or stopping your supply of electricity and/or gas, and changing your amperage.

TEPCO Customer Center: Reception Hours

TEPCO Customer Center reception is open from Monday to Saturday (except holidays) between 9:00-17:00. The Customer Center phone lines tend to be extremely busy, so it can be difficult to get through. It is possible to set up your home electricity service on the TEPCO website instead.

Finding the best time to get through to TEPCO’s Customer Center

It is particularly difficult to get through to TEPCO’s call center on Mondays (all day) or immediately after a holiday, as well as on weekdays between 9:00-10:00, 12:00-13:00, and 16:00-17:00. If it is absolutely necessary for you to contact TEPCO by telephone, try to avoid these times. Alternatively, Selectra Raku Raku Call Center (0120-519-025) can help you with registering and opening a new electricity/gas account within TEPCO’s region.

Time Monday* Tuesday Wednesday Thursday Friday Saturday
9:00-10:00 Extremely Busy Extremely Busy Extremely Busy Extremely Busy Extremely Busy Normal
10:00-12:00 Extremely Busy Normal Normal Normal Normal Normal
12:00-13:00 Extremely Busy Extremely Busy Extremely Busy Extremely Busy Extremely Busy Normal
13:00-16:00 Extremely Busy Normal Normal Normal Normal Normal
16:00-17:00 Extremely Busy Extremely Busy Extremely Busy Extremely Busy Extremely Busy Normal

*closed on Mondays after holidays that fall on weekends

電気契約・ガス契約に関してお悩みですか?電気のエキスパートが質問にお答えします。  電話で相談する(0120-013-605)
らくらく窓口の営業時間・ご利用方法についてはこちら

List of TEPCO telephone numbers (divided by region and the nature of the inquiry)

東京電力番号
Telephone numbers for the TEPCO Customer Center differ depending on the region you live in. Please check the number (below) before calling.

TEPCO has different telephone numbers for each region, as well as for different types of inquiries. Please use the list below to help find the right contact number for you.

Alternatively, Selectra Raku Raku Call Center (0120-519-025)  can help you with registering and opening a new electricity/gas account within TEPCO’s region. We can also introduce you to alternative electricity and gas providers that offer better terms than TEPCO and then assist you with the necessary contracts.

Tokyo: TEPCO telephone numbers

Tokyo (Region 1) Koto-kuKuroda-kuEdogawa-kuKatsushika-kuTaito-kuArakawa-kuAdachi-kuShibuya-kuSetagaya-kuShinagawa-kuMeguro-kuOta-kuMinato-ku (Daiba only)

Tokyo (1)
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]  0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes 0120-995-113 (toll free)
All other inquiries 0120-995-113 (toll free)
If the toll-free number is unavailable 03-6374-8936 (charges apply)
Tokyo (1)
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]
 0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes
0120-995-113 (toll free)
All other inquiries
0120-995-113 (toll free)
If the toll-free number is unavailable
03-6374-8936 (charges apply)

Get a better deal!

hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's.
Apply now
(official site)
Get a better deal!
hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. Apply now
(official site)

Tokyo (Region 2) Chiyoda-kuChuo-kuShinjuku-kuToshima-kuBunkyo-kuItabashi-kuKita-kuNerima-kuSuginami-kuNakano-ku, Tokyo Prefecture Islands, Minato-ku (excluding Daiba)

Tokyo (2)
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]  0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes 0120-995-113 (toll free)
All other inquiries 0120-995-113 (toll free)
If the toll-free number is unavailable 03-6375-9786(有料)
Tokyo 2
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]
 0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes
0120-995-113 (toll free)
All other inquiries
0120-995-113 (toll free)
If the toll-free number is unavailable
03-6375-9786 (charges apply)

Get a better deal!

hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's.
Apply now
(official site)
Get a better deal!
hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. Apply now
(official site)

Tokyo (Region 3) The rest of Tokyo Prefecture outside the 23 central wards (-ku) and Tokyo Prefecture Islands as listed in Tokyo (Region 1) and Tokyo (Region 2) above

Tokyo (3)
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]  0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes 0120-995-113 (toll free)
All other inquiries 0120-995-113 (toll free)
If the toll-free number is unavailable 042-202-2546 (charges apply)
Tokyo (3)
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]
 0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes
0120-995-113 (toll free)
All other inquiries
0120-995-113 (toll free)
If the toll-free number is unavailable
042-202-2546 (charges apply)

Get a better deal!

hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's.
Apply now
(official site)
Get a better deal!
hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. Apply now
(official site)

Kanagawa: TEPCO telephone numbers

Kanagawa (Region 1) Kanagawa Prefecture, including all of Kawasaki, Yokohama (excluding Izumi-ku, Totsuka-ku, Sakae-ku, and one area of Minami-ku)

Kanagawa (1)
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]  0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes 0120-995-113 (toll free)
All other inquiries 0120-995-113 (toll free)
If the toll-free number is unavailable 045-394-2176 (charges apply)
Kanagawa (1)
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]
 0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes
0120-995-113 (toll free)
All other inquiries
0120-995-113 (toll free)
If the toll-free number is unavailable
045-394-2176(charges apply)

Get a better deal!

hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's.
Apply now
(official site)
Get a better deal!
hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. Apply now
(official site)

Kanagawa (Region 2) All other regions in Kanagawa Prefecture (apart from those listed above in Kanagawa Region 1)

Kanagawa (2)
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]  0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes 0120-995-113 (toll free)
All other inquiries 0120-995-113 (toll free)
If the toll-free number is unavailable 046-408-5996 (charges apply)
Kanagawa (2)
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]
 0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes
0120-995-113 (toll free)
All other inquiries
0120-995-113 (toll free)
If the toll-free number is unavailable
046-408-5996 (charges apply)

Get a better deal!

hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's.
Apply now
(official site)
Get a better deal!
hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. Apply now
(official site)

Saitama: TEPCO telephone numbers

Saitama
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]  0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes 0120-995-113 (toll free)
All other inquiries 0120-995-113 (toll free)
If the toll-free number is unavailable 048-638-5016 (charges apply)
Saitama
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]
 0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes
0120-995-113 (toll free)
All other inquiries
0120-995-113 (toll free)
If the toll-free number is unavailable
048-638-5016 (charges apply)

Get a better deal!

hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's.
Apply now
(official site)
Get a better deal!
hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. Apply now
(official site)

Chiba: TEPCO telephone numbers

Chiba (Region 1): Funabashi, Kamagaya, Ichikawa, Shiroi, Narashino, Yachiyo, Urayasu, Kashiwa, Abiko, Matsudo, Nagareyama, Noda

Chiba (1)
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]  0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes 0120-995-113 (toll free)
All other inquiries 0120-995-113 (toll free)
If the toll-free number is unavailable 047-729-1716 (charges apply)
Chiba (1)
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]
 0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes
0120-995-113 (toll free)
All other inquiries
0120-995-113 (toll free)
If the toll-free number is unavailable
047-729-1716 (charges apply)

Get a better deal!

hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's.
Apply now
(official site)
Get a better deal!
hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. Apply now
(official site)

All other regions of Chiba (not listed above in Chiba Region 1)

Chiba (2)
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]  0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes 0120-995-113 (toll free)
All other inquiries 0120-995-113 (toll free)
If the toll-free number is unavailable 043-370-4586 (charges apply)
Chiba (2)
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]
 0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes
0120-995-113 (toll free)
All other inquiries
0120-995-113 (toll free)
If the toll-free number is unavailable
043-370-4586(charges apply)

Get a better deal!

hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's.
Apply now
(official site)
Get a better deal!
hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. Apply now
(official site)

Ibaraki: TEPCO telephone numbers

Ibaraki
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]  0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes 0120-995-113 (toll free)
All other inquiries 0120-995-113 (toll free)
If the toll-free number is unavailable 029-387-5056(charges apply)
Ibaraki
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]
 0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes
0120-995-113 (toll free)
All other inquiries
0120-995-113 (toll free)
If the toll-free number is unavailable
029-387-5056(charges apply)

Get a better deal!

hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's.
Apply now
(official site)
Get a better deal!
hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. Apply now
(official site)

Gunma: TEPCO telephone numbers

Gunma
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]  0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes 0120-995-113 (toll free)
All other inquiries 0120-995-113 (toll free)
If the toll-free number is unavailable 027-898-3406(charges apply)
Gunma
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]
 0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes
0120-995-113 (toll free)
All other inquiries
0120-995-113 (toll free)
If the toll-free number is unavailable
027-898-3406(charges apply)

Get a better deal!

hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's.
Apply now
(official site)
Get a better deal!
hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. Apply now
(official site)

Tochigi: TEPCO telephone numbers

Tochigi
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]  0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes 0120-995-113 (toll free)
All other inquiries 0120-995-113 (toll free)
If the toll-free number is unavailable 028-305-5006(charges apply)
Tochigi
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]
 0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes
0120-995-113 (toll free)
All other inquiries
0120-995-113 (toll free)
If the toll-free number is unavailable
028-305-5006(charges apply)

Get a better deal!

hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's.
Apply now
(official site)
Get a better deal!
hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. Apply now
(official site)

Yamanashi: TEPCO telephone numbers

Yamanashi
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]  0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes 0120-995-113 (toll free)
All other inquiries 0120-995-113 (toll free)
If the toll-free number is unavailable 055-207-7006(charges apply)
Yamanashi
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]
 0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes
0120-995-113 (toll free)
All other inquiries
0120-995-113 (toll free)
If the toll-free number is unavailable
055-207-7006(charges apply)

Get a better deal!

hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's.
Apply now
(official site)
Get a better deal!
hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. Apply now
(official site)

Shizuoka: TEPCO telephone numbers

Shizuoka
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]  0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes 0120-995-113 (toll free)
All other inquiries 0120-995-113 (toll free)
If the toll-free number is unavailable 055-915-5006 (charges apply)
Shizuoka
Do you need to register for electricity and city gas in TEPCO’s region? [Advertisement]
 0120-519-025
Selectra Raku Raku Call Center
Confirming electricity charges, moving procedures, contract changes
0120-995-113 (toll free)
All other inquiries
0120-995-113 (toll free)
If the toll-free number is unavailable
055-915-5006 (charges apply)

Get a better deal!

hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's.
Apply now
(official site)
Get a better deal!
hinatao energy
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. Apply now
(official site)

Telephone numbers for reporting power outages to TEPCO

For inquiries about power outages or power transmission/distribution (electric poles, wires, other equipment) within TEPCO’s region, please contact the TEPCO Power Grid directly.

Toll-free 0120-995-007
If the toll-free number is unavailable 03-6375-9803 (charges apply)
Reception Hours: Monday-Friday 9:00-17:00 (closed Sundays and holidays).

Calls for emergencies such as power outages are accepted 24 hours a day.

These numbers are the same across all TEPCO regions.

Aside from contact via telephone, you can also check the TEPCO Power Grid’s website, where information is posted about power outages and power transmission/distribution.

  1. Power Outages Information Website (External website: TEPCO
  2. Inquiries via Chat (External Website: TEPCO Power Grid)

You can find many alternative electricity providers within TEPCO’s region that may offer cheaper rates
 Click here for cheaper electricity options

Telephone numbers for inquiries about TEPCO’s new electricity rate plans

For inquiries about TEPCO’s new electricity rates since the deregulation of the electric power market in Japan, please call this dedicated telephone number: 0120-995-333. Reception Hours: Monday-Friday 9:00-20:00. Weekends/Holidays 9:00-17:00.

You can also contact the Selectra Call Center (0120-519-025) for a consultation on switching to a superior electricity rate plan within the TEPCO region.

For inquiries about new rate plans (TEPCO) Phone: 0120-995-333
Monday to Friday: 9:00-20:00. Weekends/Holidays: 9:00-17:00

電気とガスの使用量や請求額をお知らせください。東京電力より安くなる電気料金プラン・ガス料金プランをお探しします。  今すぐ電話(0120-013-605)
らくらく窓口の営業時間・ご利用方法についてはこちら

TEPCO procedures that can be handled on the telephone vs. completed online

東京電力番号
If you are moving and want to continue your TEPCO electricity contract at your new address, you can stop the electricity at your current address and start it up at your new address in one single procedure.

The TEPCO website contains many forms that can be submitted online to fulfill their necessary procedures. You can check which forms are available online in the table below.

If you need to stop your electricity at your current address and start it up at your new address, you can complete all necessary procedures online by continuing your current TEPCO contract.

However, please be aware that if you do not know your TEPCO customer number (NOTE: it is printed on your meter reading slip), your only choice will be to contact TEPCO by telephone. Obviously your new address (i.e. where you will be moving to) will be required, so be sure to have this ready. If you are moving out of Japan, however, you will not be able to proceed online and will need to phone TEPCO directly.

Changing your name or your amperage cannot be done online. Both require a call to the TEPCO Customer Center.

Possible Online Only by Telephone
  • Registering for an electricity contract (startup procedure): can also be used if you are moving and intend to continue subscribing to TEPCO for electricity at your new address
  • Stopping your electricity service (cancelation procedure): can also be used if you are moving and intend to continue subscribing to TEPCO for electricity at your new address
  • (If you wish to end/cancel your contract with TEPCO and make a new contract with a different electricity provider, there no need to contact TEPCO)

FAQ (about contacting TEPCO)

Below are several frequently asked questions about contacting TEPCO.

Question 1: What kind of inquiries can be handled by TEPCO’s Customer Center
Answer

TEPCO’s Customer Center deals with inquiries about:

  • electricity rates/charges
  • changing contract details (amperage, name on contract)
  • your supply point identification number (required for switching from TEPCO to another electricity provider)
  • moving procedures (stopping/starting your electricity supply)
  • future prospects of electrical power (supply and demand, reducing your power consumption)
  • other issues involving electricity

For inquiries about power outages, electrical wires, and power transmission/distribution, please contact TEPCO Power Grid directly.

▷TEPCO telephone number for power outage inquiries

Question 2: What are the reception hours of TEPCO’s Customer Center?
Answer

The reception of TEPCO’s Customer Center is open from Monday to Saturday (except holidays) between 9:00-17:00.

It is particularly difficult to get through to TEPCO’s call center on Mondays (all day) and immediately after a holiday, as well as on all other weekdays between 9:00-10:00, 12:00-13:00, and 16:00-17:00. If it is absolutely necessary for you to contact TEPCO by phone, try to avoid these times.

Question 3: How can I find the right telephone number for the TEPCO Customer Center considering my region and the nature of my inquiry?
Answer

TEPCO designates different telephone numbers based on the region and the nature of the inquiry.

▷Click here for a list of phone numbers arranged by region/nature of the inquiry

Question 4: My call to TEPCO won’t go through! Can I do this online instead??
Answer

1.Possible online (TEPCO)

  • Registering for an electricity contract (startup procedure): can also be used if you are moving and intend to continue subscribing to TEPCO for electricity at your new address
  • Stopping your electricity service (cancelation procedure): can also be used if you are moving and intend to continue subscribing to TEPCO for electricity at your new address

▷Check TEPCO’s procedures for moving house

2.2. Only by telephone (TEPCO)

▷Click here for a list of phone numbers arranged by region/nature of the inquiry

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