📞 Contacting the Tokyo Electric Power Company (TEPCO) Customer Center - Telephone Numbers Listed by Region
You can contact TEPCO’s Customer Center by telephone to get answers to various questions. The TEPCO telephone number that you need to call will be different depending on the region where you live and the nature of your inquiry.
- Selectra Raku Raku Call Center (03-4520-8167) can help you with registering and opening a new electricity/gas account within TEPCO’s region. We can also introduce you to alternative electricity and gas providers that offer better terms than TEPCO and then assist you with the necessary contracts.
- If you need to contact TEPCO by telephone, the number that you should call will be different depending on the region where you live and the nature of your inquiry.
- TEPCO has a special designated phone number for inquiries about its new electricity rate plans.
- For current TEPCO customers, your customer number will be required for most inquiries, so please have a meter reading slip at hand when you call.
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💡引っ越し先の電気・都市ガスの申し込み🔥
セレクトラのらくらく窓口では、最短5分で引っ越し先で利用できる電気とガスをご提案します。電気は18時30分までのお申込みでお引越し日当日の開通も可能です！（※）どうぞお気軽にご相談ください。
※即日対応が可能なのは、らくらく窓口の営業日のみ（営業時間：毎日 9時～19時）。
※引っ越し先のエリア等によってはご対応できない場合があります。ご了承ください。
セレクトラのらくらく窓口： 4.7/ 5 （ご利用者様の声はこちら）
💡新居の電気・都市ガスの申し込み🔥
セレクトラのらくらく窓口では、最短5分で引っ越し先で利用できる電気とガスをご提案します。電気は18時30分までのお申込みで引っ越し当日の開通も可能です！（※）どうぞお気軽にご相談ください。
※即日対応が可能なのは、らくらく窓口の営業日のみ（営業時間：毎日 9時～19時）。引っ越し先のエリア等によってはご対応できない場合があります。ご了承ください。
セレクトラのらくらく窓口
4.7/ 5
（ご利用者様の声はこちら）
引っ越し先の電気におすすめ！オクトパスエナジー
新規申し込みで7,000円キャッシュバックキャンペーン実施中！
- 東京ガスとの共同経営で安心
- 世界で約720万の供給実績！
- 契約後もお得！友達紹介で5,000円割引、その他契約者向けキャンペーン多数
引っ越し先でおすすめ！
オクトパスエナジーの電気
新規申し込みで7,000円キャッシュバックキャンペーン実施中！
- 東京ガスとの共同経営で安心
- 世界で約720万の供給実績！
- 契約後もお得！友達紹介で5,000円割引、その他契約者向けキャンペーン多数
Calling TEPCO to get your electricity hooked up
Before you move into a new place, you need to contact TEPCO via telephone or fill in their online form so that your electricity will be hooked up and set to go from the day you move in.
With smart meters now nearly universal across Japan, you may not be able to use electricity in your new home right away unless you sign up for electricity prior to moving in. To avoid delays, make sure to contact TEPCO or an alternative electricity provider well in advance.
Selectra Raku Raku Call Center (03-4520-8167) can help you with registering and opening a new electricity/gas account within TEPCO’s region. We can also introduce you to alternative electricity and gas providers that offer better terms than TEPCO and then assist you with the necessary contracts.
Required information for setting up your electricity
- Your address (current and new)
- Your name (i.e. the name on the contract)
- TEPCO customer number* (listed on your meter reading slip) - if signing up via telephone, your customer number is not required. Doing so online does require your customer number. If you are a returning TEPCO customer, it is not necessary to make a whole new contract for electricity at your new address*.
- Moving date/time
- Payment method (credit card, automatic direct debit/withdrawal)
*only for existing TEPCO customers
Types of inquiries handled by the TEPCO Customer Center
In addition to setting up your electricity, the TEPCO Customer Center also handles inquiries about:
- electricity rates/charges (i.e. general questions)
- changes to contract details (e.g. amperage, name on contract)
- your supply point identification number (required for switching from TEPCO to another electricity provider)
- TEPCO’s required procedures for moving house (starting/stopping your electricity supply)
- future prospects of electrical power (supply and demand, reducing your power consumption)
- other issues involving electricity
Selectra Raku Raku Call Center (03-4520-8167) can help you with registering and opening a new electricity/gas account within TEPCO’s region. We can also introduce you to alternative electricity and gas providers that offer better terms than TEPCO and then assist you with the necessary contracts.
The following links provide information on TEPCO’s procedures for moving house, starting or stopping your supply of electricity and/or gas, and changing your amperage.
Open list of TEPCO procedures Close list of TEPCO procedures
TEPCO Customer Center: Reception Hours
TEPCO Customer Center reception is open from Monday to Saturday (except holidays) between 9:00-17:00. The Customer Center phone lines tend to be extremely busy, so it can be difficult to get through. It is possible to set up your home electricity service on the TEPCO website instead.
Finding the best time to get through to TEPCO’s Customer Center
It is particularly difficult to get through to TEPCO’s call center on Mondays (all day) or immediately after a holiday, as well as on weekdays between 9:00-10:00, 12:00-13:00, and 16:00-17:00. If it is absolutely necessary for you to contact TEPCO by telephone, try to avoid these times. Alternatively, Selectra Raku Raku Call Center (03-4520-8167) can help you with registering and opening a new electricity/gas account within TEPCO’s region.
| Time | Monday* | Tuesday | Wednesday | Thursday | Friday | Saturday |
| 9:00-10:00 | Extremely Busy | Extremely Busy | Extremely Busy | Extremely Busy | Extremely Busy | Normal |
| 10:00-12:00 | Extremely Busy | Normal | Normal | Normal | Normal | Normal |
| 12:00-13:00 | Extremely Busy | Extremely Busy | Extremely Busy | Extremely Busy | Extremely Busy | Normal |
| 13:00-16:00 | Extremely Busy | Normal | Normal | Normal | Normal | Normal |
| 16:00-17:00 | Extremely Busy | Extremely Busy | Extremely Busy | Extremely Busy | Extremely Busy | Normal |
*closed on Mondays after holidays that fall on weekends
電気契約・ガス契約に関してお悩みですか？電気のエキスパートが質問にお答えします。 電話で相談する（03-4540-6619）
らくらく窓口の営業時間・ご利用方法についてはこちら
List of TEPCO telephone numbers (divided by region and the nature of the inquiry)
TEPCO has different telephone numbers for each region, as well as for different types of inquiries. Please use the list below to help find the right contact number for you.
Alternatively, Selectra Raku Raku Call Center (03-4520-8167) can help you with registering and opening a new electricity/gas account within TEPCO’s region. We can also introduce you to alternative electricity and gas providers that offer better terms than TEPCO and then assist you with the necessary contracts.
Tokyo: TEPCO telephone numbers
Tokyo (Region 1) Koto-ku、Kuroda-ku、Edogawa-ku、Katsushika-ku、Taito-ku 、Arakawa-ku、Adachi-ku、Shibuya-ku、Setagaya-ku、Shinagawa-ku、Meguro-ku、Ota-ku、Minato-ku (Daiba only)
|
Get a better deal!  |
| Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. |
| Apply now (official site) |
|
Get a better deal!
|
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. | Apply now (official site) |
Tokyo (Region 2) Chiyoda-ku、Chuo-ku、Shinjuku-ku、Toshima-ku、Bunkyo-ku、Itabashi-ku、Kita-ku、Nerima-ku、Suginami-ku、Nakano-ku, Tokyo Prefecture Islands, Minato-ku (excluding Daiba)
|
Get a better deal! |
| Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. |
| Apply now (official site) |
|
Get a better deal!
|
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. | Apply now (official site) |
Tokyo (Region 3) The rest of Tokyo Prefecture outside the 23 central wards (-ku) and Tokyo Prefecture Islands as listed in Tokyo (Region 1) and Tokyo (Region 2) above
|
Get a better deal! |
| Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. |
| Apply now (official site) |
|
Get a better deal!
|
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. | Apply now (official site) |
Kanagawa: TEPCO telephone numbers
Kanagawa (Region 1) Kanagawa Prefecture, including all of Kawasaki, Yokohama (excluding Izumi-ku, Totsuka-ku, Sakae-ku, and one area of Minami-ku)
|
Get a better deal! |
| Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. |
| Apply now (official site) |
|
Get a better deal!
|
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. | Apply now (official site) |
Kanagawa (Region 2) All other regions in Kanagawa Prefecture (apart from those listed above in Kanagawa Region 1)
|
Get a better deal! |
| Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. |
| Apply now (official site) |
|
Get a better deal!
|
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. | Apply now (official site) |
Saitama: TEPCO telephone numbers
|
Get a better deal! |
| Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. |
| Apply now (official site) |
|
Get a better deal!
|
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. | Apply now (official site) |
Chiba: TEPCO telephone numbers
Chiba (Region 1): Funabashi, Kamagaya, Ichikawa, Shiroi, Narashino, Yachiyo, Urayasu, Kashiwa, Abiko, Matsudo, Nagareyama, Noda
|
Get a better deal! |
| Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. |
| Apply now (official site) |
|
Get a better deal!
|
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. | Apply now (official site) |
All other regions of Chiba (not listed above in Chiba Region 1)
|
Get a better deal! |
| Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. |
| Apply now (official site) |
|
Get a better deal!
|
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. | Apply now (official site) |
Ibaraki: TEPCO telephone numbers
|
Get a better deal! |
| Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. |
| Apply now (official site) |
|
Get a better deal!
|
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. | Apply now (official site) |
Gunma: TEPCO telephone numbers
|
Get a better deal! |
| Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. |
| Apply now (official site) |
|
Get a better deal!
|
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. | Apply now (official site) |
Tochigi: TEPCO telephone numbers
|
Get a better deal! |
| Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. |
| Apply now (official site) |
|
Get a better deal!
|
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. | Apply now (official site) |
Yamanashi: TEPCO telephone numbers
|
Get a better deal! |
| Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. |
| Apply now (official site) |
|
Get a better deal!
|
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. | Apply now (official site) |
Shizuoka: TEPCO telephone numbers
|
Get a better deal! |
| Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. |
| Apply now (official site) |
|
Get a better deal!
|
Get your electricity and gas in the Kanto area with the only service with full English support, and enjoy better prices than TEPCO's. | Apply now (official site) |
Telephone numbers for reporting power outages to TEPCO
For inquiries about power outages or power transmission/distribution (electric poles, wires, other equipment) within TEPCO’s region, please contact the TEPCO Power Grid directly.
| Toll-free | 0120-995-007 |
| If the toll-free number is unavailable | 03-6375-9803 (charges apply) |
Reception Hours: Monday-Friday 9:00-17:00 (closed Sundays and holidays). Calls for emergencies such as power outages are accepted 24 hours a day. | |
These numbers are the same across all TEPCO regions.
Aside from contact via telephone, you can also check the TEPCO Power Grid’s website, where information is posted about power outages and power transmission/distribution.
- Power Outages Information Website (External website: TEPCO
- Inquiries via Chat (External Website: TEPCO Power Grid)
You can find many alternative electricity providers within TEPCO’s region that may offer cheaper rates
Click here for cheaper electricity options
Telephone numbers for inquiries about TEPCO’s new electricity rate plans
For inquiries about TEPCO’s new electricity rates since the deregulation of the electric power market in Japan, please call this dedicated telephone number: 0120-995-333. Reception Hours: Monday-Friday 9:00-20:00. Weekends/Holidays 9:00-17:00.
You can also contact the Selectra Call Center (03-4520-8167) for a consultation on switching to a superior electricity rate plan within the TEPCO region.
For inquiries about new rate plans (TEPCO) Phone: 0120-995-333
Monday to Friday: 9:00-20:00. Weekends/Holidays: 9:00-17:00
電気とガスの使用量や請求額をお知らせください。東京電力より安くなる電気料金プラン・ガス料金プランをお探しします。 今すぐ電話（03-4540-6619）
らくらく窓口の営業時間・ご利用方法についてはこちら
TEPCO procedures that can be handled on the telephone vs. completed online
The TEPCO website contains many forms that can be submitted online to fulfill their necessary procedures. You can check which forms are available online in the table below.
If you need to stop your electricity at your current address and start it up at your new address, you can complete all necessary procedures online by continuing your current TEPCO contract.
However, please be aware that if you do not know your TEPCO customer number (NOTE: it is printed on your meter reading slip), your only choice will be to contact TEPCO by telephone. Obviously your new address (i.e. where you will be moving to) will be required, so be sure to have this ready. If you are moving out of Japan, however, you will not be able to proceed online and will need to phone TEPCO directly.
Changing your name or your amperage cannot be done online. Both require a call to the TEPCO Customer Center.
| Possible Online | Only by Telephone |
|---|---|
|
|
FAQ (about contacting TEPCO)
Below are several frequently asked questions about contacting TEPCO.
| Question 1: What kind of inquiries can be handled by TEPCO’s Customer Center |
|---|
| Question 2: What are the reception hours of TEPCO’s Customer Center? |
| Question 3: How can I find the right telephone number for the TEPCO Customer Center considering my region and the nature of my inquiry? |
| Question 4: My call to TEPCO won’t go through! Can I do this online instead?？ |
| Answer TEPCO’s Customer Center deals with inquiries about:
For inquiries about power outages, electrical wires, and power transmission/distribution, please contact TEPCO Power Grid directly. |
| Answer The reception of TEPCO’s Customer Center is open from Monday to Saturday (except holidays) between 9:00-17:00. It is particularly difficult to get through to TEPCO’s call center on Mondays (all day) and immediately after a holiday, as well as on all other weekdays between 9:00-10:00, 12:00-13:00, and 16:00-17:00. If it is absolutely necessary for you to contact TEPCO by phone, try to avoid these times. |
| Answer TEPCO designates different telephone numbers based on the region and the nature of the inquiry. ▷Click here for a list of phone numbers arranged by region/nature of the inquiry |
| Answer 1.Possible online (TEPCO)
▷Check TEPCO’s procedures for moving house 2.2. Only by telephone (TEPCO)
▷Click here for a list of phone numbers arranged by region/nature of the inquiry |
